• Mexico – Cancun, Cabo San Lucas, Loreto, Puerto Vallarta
• Cayman Islands – Grand Cayman
• Costa Rica – Guanacaste
• Canada – Collingwood
• Bahamas – Freeport

**Depending on new contracts and promotions, locations may change periodically to enhance your choice of travel destinations and experience. Please call with any questions regarding other locations.

• Florida – Daytona Beach, Fort Lauderdale, New Smyrna, Orlando
• Missouri – Branson
• Nevada – Las Vegas
• South Carolina – Charleston, Myrtle Beach
• Tennessee – Gatlinburg
• Pennsylvania – Poconos
• Arizona – Scottsdale, Sedona
• California – Lake Tahoe
• Virginia – Virginia Beach, Williamsburg
• Illinois – Utica
• Minnesota – Breezy Point
• Missouri – Branson
• Hawaii – Maui, Kona

To make a reservation for one of your vacations, please call the customer care line for Family Vacation Getaways at 800-882-8626. If you are unable to reach an agent, please email Customer Service (usacare@familyvacationgetaways.com) with the following information and we will call you back to make your reservation.

• Name
• Package number
• Destination you would like to visit
• Dates you would like to travel
• Number where you can be reached
• A time (including time zone) you would like a call back

• The customer is responsible for reservation processing fees of $15 per night and any additional nights or upgrade fees.
• Reservation requests made during peak travel times incur holiday surcharges and can include, but are not limited to; spring break/Easter, Memorial Day, Fourth of July, Thanksgiving, Christmas and New Year’s. Also, non-holiday events, such as sporting events and festivals can incur surcharges as well.

• Please remember when you first book your trip it takes 1-14 business days for your reservation to be fully processed, some locations vary.
• For trips booked 60 days or more in advance please allow up to 30 days to receive your confirmation.
• Please note, even when booking a reservation a year out, you may not receive confirmation notification until 90 days before you travel.

• All packages come with standard accommodations, meaning (1) King or (2) Queen/full-size beds. There is also the possibility of (1) Queen size bed with a pull-out couch.
• Some destinations offer the option to upgrade rooms. Please call Customer Care at 1-800-882-8626 to inquire if the destination you are interested in visiting has properties that offer upgrades.

• Every destination and property is different but upgrades could include additional rooms, additional nights, additional guests, suites and other amenities. Please contact Customer Care at 800-882-8626 to inquire about what a specific property has to offer.

• Domestic destinations can accommodate 4 people, children or adults.
• International destinations can accommodate 2 adults and 2 children, 11 and under. It is possible to bring additional adults for a charge. Please contact Customer Care at 800-882-8626 to inquire about details.

• The Welcome Center will be your host and set up your standard accommodations and your timeshare presentation based upon availability. When you receive your confirmation it will have the location of where you’ll be staying along with your tour presentation information. Please call the number on the welcome letter with any questions regarding your tour. Please call Family Vacation Getaways at 800-882-8626 with any questions regarding your reservation.

• Included in the free rental car is unlimited mileage in the state of Florida for an economy car, 7-day consecutive use. Costs not covered by Family Vacation Getaways include:

  • $25 reservation fee, taxes and federal fees, insurance and upgrades not paid for at the time of reservation booking.

• Please contact Customer Care at 800-882-8626 to see what rental car upgrade opportunities are available.

• You are responsible for the resort/hotel taxes
• Transportation to your destination (except for all-inclusive destinations)
• Meals (except for all-inclusive destinations)
• Other incidental costs are not included in this offer and are the responsibility of the purchaser; for example, room service, long distance calls, or any damages to the room. Many properties require guests to place a credit card on file to cover such incidentals.

All-inclusive packages are something we are able to offer on several of our international destinations. Please call our Customer Care at 800-882-8626 to see which international locations offer all-inclusive packages. Unfortunately, at this time, none of our domestic locations offer all-inclusive options.

Please contact Customer Care at 1-800-882-8626 to see what type of 1 or 2 year trip protection programs we can offer you and your family.

We are able to offer you incredible deals on these vacation packages because we work with resort developers around the world. In exchange for these great prices, it is required that all adult guests staying at the resort take a 60-90 minute presentation for the purposes of time share solicitation.

Since we were able to provide you with great prices on vacation packages in exchange for your time on the tour, if you do not take the tour, you will be required to pay full RAC rate for your room plus a Non-Qualification fee which is charged to us by the resort. Your account will be suspended and you will be unable to travel again until the fees are paid.

The majority of our tour partners do require children attend the presentation. Some of the Welcome Center’s provide child care areas while some would like for the children to attend the tour. Please inquire with the Welcome Center as to that specific locations requirements upon check in.

While many of our destination locations are centered around “family first” themes, Las Vegas is not one of them. At this time, none of the tour operators we partner with allow children to travel to Las Vegas. The policy was made with the safety and well being of children in mind due to the adult nature of this destination.